Customer Reviews & Stories

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"Good helpful people who care about your safety and your family safety in your car"

— Google User Review

"Mike and his crew do a GREAT job and I trust them fully with my truck. Not only are they honest and hardworking you can tell they truly care about their customers! True story; last time I took my truck in for an oil change there was an elderly lady getting her car back. She was so happy with the service she recieved, she gave her mechanic Chris (Mike's son) a hug! I can't imagine there are very many mechanics getting hugs on the job from happy customers. I knew right then and there I was in the right place and I had found a mechanic that I can trust here in Columbus. Keep up the great work Shifflet Auto Care!!"

— Google User Review

"This shop gave me the best experience I've ever had. They fixed my car in a day (electrical problems), called me 3 times to make sure I knew what was going on, picked me up and dropped me off at work and the customer service was outstanding. I'm definitely going back for any work they can do. Outstanding job."

— Google User Review

"I've been a Shifflet client for at least 3 years now and I've never worked with a better mechanic shop. These guys go above and beyond to make sure your vehicle is right, and any time we've had an issue with their service they have addressed it immediately and made it right. I've worked with dealerships, big name mechanics, and home-brew mechanics, and these guys are by far the best. They don't mess around, they listen to you, and they don't try to up sell you on needless services. I recommend this shop to all my friends and family."

— Facebook User Review

"Everyone was so friendly as soon as I walked into the door up until I left. Every single worker said hi to me as they walked by! They have a large screen tv to watch while you wait...in which I watched Dirty Dancing! They also have snacks and water in the fridge you can help yourself too for a small price. As a woman sometimes men can be disrespectful at an auto shop or try to take advantage.

These guys treat me with complete respect and never tried to sell me anything I didn't need. Lots of points for them in my book!! Service was excellent on my vehicle! I love that you get an inspection with every oil change. They literally check everything!! Thankfully everything was ok! I had went to Monro Muffler previously for an oil change and they told me my tires were worn and I need new ones immediately, which isn't true. They also didn't reset my system for the oil so my said -4000. Highly recommend trying this place!!!"

— Yelp User Review

"Some of the best customer experience I've handled. I myself being in a job where good customer service is perative, I know how tough it is to give such good service. These guys went above and beyond for me and I greatly appreciate it."

— Google User Review

"I have been going to Shifflet Auto Care since I started driving 9 years ago, and I will not trust my car to any other mechanic. If it is just a simple oil change, brakes, tires, or a major repair this is the place to go. Fair pricing and it will be fixed right the first time. The most important part of choosing a place to have your car serviced is finding a place that won't tell you that you need work done that's doesn't really need done. Mike Shifflet and his staff honest and to the point. I will be a customer for life and recommend my family and friends to Shifflet Auto Care."

— Yelp User Review

"Mike & his crew are awesome. If you want someone that knows vehicles and charges a fair price, take your car to them.

Thanks Mike, Mark & crew! -Jane"

— YellowPages User Review

"Absolutely The best Auto Repair Shop in Columbus! Fast courteous service, and he will fix it right the first time. If there is a problem they take care of you until you are happy!"

— Facebook User Review

"Great service and work was definitely up to par. I am very mechanically inclined and just didn't have the tools needed for the job on my car. I outsourced the work to them and they exceeded every expectation. Even when problems arose, which when working on cars they always do, they kept me informed and advised me of the course they would take with it. The work was done correctly and with high quality parts, not the garbage you get if you walk into a parts store yourself. Prices were competitive. Something a wise old man said that I will always remember "you may not always get what you pay for, but you will NEVER get what you don't pay for." Id rather pay more to get the job done once the right way and that's exactly what they did. To those who look at the previous reviews, remember, this is a business. As someone involved in the automotive field I get to see firsthand the stuff shops have to deal with. They must make a profit. Everyone wants the work done for free but that isn't how it works. I personally, had a great experience and will return in the future!"

— Google User Review

"I had brought my car in for repairs it would not start they found out what was wrong in a timely manner and estimated the repair cost and time to complete the repairs would be done it was done to the letter cost and what they ssaid was qwrong. Has been running fine since thank you mike."

— YellowPages User Review

"These guys are honest and good at what they do- From now on I will be bringing my business to Shiflet"

— Google User Review

"Mike is an honest, hard working man with a staff of excellent like minded technicians. They really take care of you here, and only fix what is actually required to get you back on the road! Highly suggest using them for your next car repair!"

— Google User Review

"I have been going to Shifflet Auto Care since I started driving 9 years ago, and I will not trust my car to any other mechanic. If it is just a simple oil change, brakes, tires, or a major repair this is the place to go. Fair pricing and it will be fixed right the first time. The most important part of choosing a place to have your car serviced is finding a place that won't tell you that you need work done that's doesn't really need done. Mike Shifflet and his staff honest and to the point. I will be a customer for life and recommend my family and friends to Shifflet Auto Care."

— Google User Review

"I stopped in to ask about my transmission because I had problems on my way to work this morning. They guys here were so nice and helpful, even filled my car with transmission fluid for free! Mike Jr. gave me his card to bring my car back for a diagnostic check but wasn't pushy at all! Definitely going back to get my repairs! Thank you!"

— Google User Review

"So helpful! Evaluated the car, helped me understand the options and let me decide with no pressure. They also offer me a ride home whenever I bring a car in to them!"

— Google User Review

"Took my car in because it wouldn't accelerate as it should. The tech ran the diagnostics, found it was an internal transmission issue. He read up, and found that Nissan had an extended warranty for the problem. Rather than just telling me I needed a new transmission and charging me, they called the local dealership, and found I was covered. This saved me quite a bit of money - this was REALLY above and beyond!"

— Yelp User Review

"A month ago I got brand new tires, brakes and rotors from these guys, they did a great job, fast forward a month later i ran over a screw and my new tire went flat in 15 mins these guys had me back out on the road free of charge since i had JUST gotten the tires best customer service i highly recommend them!"

— Google User Review

"This is the only place my family will go with car troubles and maintenance anymore! We love how close it is, but most of all we love how great Mike and Jr. are to us. Such sweet gentlemen who are great at what they do."

— Google User Review

"Our band is on the road, and we were about to run late for our show, these guys squeezed us in and helped us out, they are incredibly nice and fast, highly recommend !!"

— Facebook User Review

"Best overall experience ever. Everyone was so nice and caring to my situation. I had an issue with the warranty company but Mike was able to call on his personal time to get it worked out for me. The pricing was fair and work was very speedy. I will definitely make this my auto home and would recommend anyone to come here. They treat you like family here. I'm actually in the process of changing my last name to "Shifflet" LOL. Thank you guys. God bless."

— Google User Review

"Excellent service. Excellent owner/employees. Thankful to have found them."

— Facebook User Review

"The service was fantastic, the people were nice and I plan on going back again to get all my repairs there! :)"

— YellowPages User Review

"I think it has great people working there. They are always accommodating. If you ask a question, they answer it the best they can. I just haven't had any problems with them."

— Repair Pal User Review

"These guys are good! That back up their work they keep record of your car it won't you it's hard to find a good mechanic these days."

— Google User Review

"Amazing service! Incredibly helpful! And extremely knowledgeable!! I won't take my car anywhere else! They're the best!"

— Facebook User Review

"Overall they are nice and friendly. They give an estimate right away. They are prompt and courteous."

— Repair Pal User Review

"Excellent Customer Service!! My father has been a loyal customer for over 3 years and recently reccommended them to me. The staff here has always been honest and knowledgeable with any issues we have had. Repairs are made quickly and they do quality work with care. They have helped with rides when dropping off our vehicles. In particular Charlie and Mike are great guys who are always willing to help."

— Google User Review

"They came highly recommended to me when I had an axel break. They were very professional. Before or-->-->ering the parts they told me the full cost of fixing the issue. Once the parts came in (2 days), they fixed my car. The mechanic wasn't happy with how the parts made my car sound even though my car was completely safe and whole again, so he ordered new parts and did the replacement again at no charge. He still didn't like it, so he ordered a different manufacturer and did it again, also at no charge. Again, he didn't like it so he ordered the more expensive Ford parts and did the replacement, also at no charge. Michael Shifflet oversaw the project and took care of me and my car every step of the way. I have never come across a business that put in this much effort and with such amazing customer service! I appreciated being treated like family. I won't be taking my car anywhere else!"

— Google User Review

"I have taken my car here for many various issues. Every experience has been exceptional. Would definitely recommend to anyone."

— Google User Review

"I was referred to them. Very friendly and cooperative. Very helpful. I would go back to them in the future and I will recommend them."

— Repair Pal User Review